Terms of Service
Terms of Service – PureAura Living
Overview
Welcome to PureAura Living. These Terms of Service ("Terms") govern your use of our website, products, and services.
We currently serve customers in Australia, the United Kingdom, and the United States.
By accessing our website or purchasing from our store, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced on our website, subject to your rights under applicable law.
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
Use of Our Website
You must be at least the age of majority in your country, state, or territory of residence to place purchases independently, or have the permission and supervision of a parent or legal guardian where permitted by law.
You agree to provide accurate, current, and complete information when placing an order and to use our website only for lawful purposes.
We reserve the right to refuse service, terminate accounts, or cancel orders where misuse, fraud, or unlawful activity is reasonably suspected, subject to applicable law.
Products
We offer home, kitchen, lifestyle, and household products designed to support intentional and low-waste living.
We make every effort to display product descriptions, colours, dimensions, and images as accurately as possible. However, actual products may vary slightly due to manufacturing processes, screen settings, or natural material variations.
Product information is provided for general guidance only and should be used in accordance with any instructions supplied with the product.
To the fullest extent permitted by law, PureAura Living is not responsible for damage, loss, or injury resulting from misuse, improper handling, failure to follow instructions, or use contrary to the intended purpose.
Nothing in this section limits any applicable product safety obligations or statutory consumer rights.
Orders & Payments
By placing an order, you are making an offer to purchase products from PureAura Living.
All orders are subject to acceptance, availability, and payment verification.
We reserve the right to refuse, limit, or cancel an order where pricing errors, stock issues, suspected fraud, or technical errors occur, subject to applicable consumer protection laws.
If payment has already been collected for an order that we cancel, we will issue a refund in accordance with applicable law.
Payment must be received in full before an order is processed and dispatched.
Pricing
Prices displayed on our website may vary depending on your location and selected market.
Customers in Australia may see prices in Australian dollars (AUD), customers in the United Kingdom in British pounds (GBP), and customers in the United States in US dollars (USD).
Applicable shipping charges and any taxes collected at checkout will be displayed before payment.
Prices are subject to change without notice. Changes will not affect orders that have already been accepted, except as permitted by applicable law.
We reserve the right to correct pricing errors or inaccuracies, subject to applicable consumer protection laws.
Shipping & Delivery
We currently ship to Australia, the United Kingdom, and the United States.
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Estimated delivery times are 6–11 business days for Australia, the United Kingdom, and the United States.
Delivery estimates are provided as a guide and are not guaranteed. Processing time is separate from estimated delivery time.
While delivery timing may be affected by third-party carriers, customs processing, and other circumstances beyond our direct control, this does not affect our obligations under applicable consumer protection laws.
Risk of loss or damage transfers to the customer upon delivery or at the point required by applicable law.
For further information, including shipping rates and free shipping thresholds, please refer to our Shipping Policy.
Returns & Refunds
We offer a voluntary 30-day return policy for eligible products, subject to the conditions described in our Returns & Refund Policy.
Returns, refunds, and damaged item claims are governed by our Returns & Refund Policy and applicable consumer protection laws.
Our voluntary return conditions do not limit statutory cancellation rights, rights concerning faulty or misdescribed products, or other consumer remedies available under applicable law.
Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Australia: Customers are protected under the Australian Consumer Law (ACL), including applicable consumer guarantees and rights to remedies for faulty or non-compliant products.
United Kingdom: Customers are protected under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and relevant distance-selling cancellation rights.
United States: Customers are protected under applicable federal and state consumer protection laws, including relevant rights relating to defective products, misleading representations, and other unlawful commercial practices.
Where applicable consumer laws provide greater protection than these Terms, those legal rights will prevail.
Intellectual Property
All content on this website, including text, images, graphics, logos, branding, product descriptions, designs, and website content, is owned by or licensed to PureAura Living and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used without our prior written permission, except as permitted by applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, PureAura Living shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms excludes or limits liability for fraud, personal injury or death caused by negligence where such liability cannot lawfully be excluded, statutory consumer guarantees, or any other liability that cannot be excluded under applicable law.
Third-Party Services
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the content, privacy practices, or operation of third-party services, except where applicable law provides otherwise.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, legal requirements, or services.
Updated versions will be published on this page with a revised effective date.
Changes will apply prospectively unless otherwise permitted by applicable law. Changes will not remove statutory rights or alter accepted orders in a manner prohibited by law.
Contact
For questions regarding these Terms, please contact: