Return Policy

At PureAura Living, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition as received

  • Include all original labels and safety seals

  • Be accompanied by proof of purchase

To initiate a return, please contact us at:

info@pureauralivingmelbourne.com

Returns sent without prior approval will not be accepted.

Return Shipping Costs

Unless an item is faulty, damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

If your return request is approved, we will provide instructions for returning your item.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery at:

info@pureauralivingmelbourne.com

To help us resolve the issue as quickly as possible, please include photographs of the item and packaging where applicable.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, we cannot accept returns for:

  • Opened or used cleaning products

  • Products with broken safety seals

  • Items damaged due to misuse, improper handling, or improper storage

  • Clearance or sale items

  • Gift cards

Accessories may only be returned if they are unused, unopened, and in their original packaging.

Products containing liquids, chemicals, or other consumable substances cannot be returned once opened.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend placing a new order once your approved return has been processed.

Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable consumer protection laws.

Customers in Australia are protected under the Australian Consumer Law (ACL).

Customers in the United Kingdom are protected under applicable UK consumer protection legislation.

These rights exist independently of and in addition to this Returns & Refund Policy.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank, card issuer, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

info@pureauralivingmelbourne.com

Contact Us

For any questions regarding returns, refunds, damaged items, or your order, please contact:

info@pureauralivingmelbourne.com

We are always happy to assist.