Returns & Refund Policy – PureAura Living

At PureAura Living, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy for eligible items to customers in Australia, the United Kingdom, and the United States.

You have 30 days from the date of delivery to request a return.

To be eligible for a return under our standard return policy, your item must:

• Be unused and unopened
• Be in its original packaging
• Be in the same condition as received
• Include all original labels and safety seals
• Be accompanied by proof of purchase

To initiate a return, please contact us at:

info@pureauralivingmelbourne.com

Please contact us before sending your return so that we can provide the correct return address and instructions.

Return Shipping Costs

Unless an item is faulty, damaged, defective, or incorrect, return shipping costs are the responsibility of the customer, except where applicable law requires otherwise.

If your return request is approved, we will provide instructions for returning your item.

Damaged, Defective or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at:

info@pureauralivingmelbourne.com

To help us resolve the issue as quickly as possible, please include photographs of the item and packaging where applicable.

Reporting an issue after 48 hours does not affect any rights you may have under applicable consumer protection laws.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are not eligible for returns under our standard voluntary return policy:

• Opened or used cleaning products
• Products with broken safety seals
• Items damaged due to misuse, improper handling, or improper storage
• Clearance or sale items
• Gift cards

Accessories may only be returned if they are unused, unopened, and in their original packaging.

Products containing liquids, chemicals, or other consumable substances cannot be returned once opened under our standard voluntary return policy.

These exclusions do not override any statutory cancellation, return, or refund rights available under applicable law.

If you are unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

We do not offer direct exchanges.

If you would like a different item, we recommend placing a new order once your approved return has been processed.

Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable consumer protection laws.

Australia: Customers are protected under the Australian Consumer Law (ACL), including applicable rights to remedies for faulty or non-compliant products.

United Kingdom: Customers are protected under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and applicable distance-selling cancellation rights. Eligible online purchases generally carry a statutory 14-day cancellation right, subject to applicable exceptions. These statutory rights apply independently of our voluntary 30-day return policy.

United States: Customers are protected under applicable federal and state consumer protection laws, including relevant rights concerning defective, misrepresented, or incorrectly supplied products.

Where applicable consumer law provides greater protection than this policy, those legal rights will prevail.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 10 business days, unless a shorter period is required by applicable law.

Please note that processing times may vary depending on your bank, card issuer, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at:

info@pureauralivingmelbourne.com

Contact Us

For any questions regarding returns, refunds, damaged items, or your order, please contact:

info@pureauralivingmelbourne.com

We are always happy to assist.