FAQ

1. What products do you offer?

At PureAura Living, we offer thoughtfully designed home, kitchen, and lifestyle essentials created to support a more intentional, low-waste way of living. Our collection continues to grow as we expand our range of carefully selected products.

2. Where do you ship?

We currently ship throughout Australia, the United Kingdom, and the United States.

Additional destinations may be added in the future as we continue to grow.

3. How long does shipping take?

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Estimated delivery times are generally:

  • Australia: 6–11 business days
  • United Kingdom: 6–11 business days
  • United States: 6–11 business days

Delivery estimates are separate from order processing times.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, or other circumstances outside our control.

4. Do you offer free shipping?

Yes. We offer free shipping on orders of 45.95 or more in the applicable local currency.

  • Australia (AUD): A$5.95 shipping on orders below A$45.95. Free shipping on orders of A$45.95 or more.
  • United Kingdom (GBP): £5.95 shipping on orders below £45.95. Free shipping on orders of £45.95 or more.
  • United States (USD): US$5.95 shipping on orders below US$45.95. Free shipping on orders of US$45.95 or more.

All applicable shipping charges are displayed at checkout before payment.

5. What is your return policy?

We offer a 30-day return policy from the date of delivery for eligible items.

Under our standard return policy, items must be unused, unopened, and in their original packaging.

Return shipping costs are generally the responsibility of the customer unless the item is faulty, damaged, or incorrect, or applicable law requires otherwise.

For full details, including statutory consumer rights, please refer to our Returns & Refund Policy.

6. What should I do if my item arrives damaged or incorrect?

Please inspect your order upon delivery.

If your item arrives damaged, defective, leaking, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, at:

info@pureauralivingmelbourne.com

Please include your order number and photographs of the item and packaging where possible.

Contacting us after 48 hours does not affect your rights under applicable consumer protection laws.

7. Can I change or cancel my order?

We begin processing orders as quickly as possible.

If you need to change or cancel your order, please contact us immediately after placing it. While we cannot guarantee changes once processing has begun, we will always do our best to assist.

Any applicable statutory cancellation rights remain unaffected.

8. Are your products safe to use?

Our products are intended for normal household use when used according to the instructions provided.

Please read all product information, care instructions, and safety guidance before use.

9. How can I contact you?

You can contact our team at:

info@pureauralivingmelbourne.com

We aim to respond to all enquiries within 24–48 business hours.

10. Will you be adding more products?

Absolutely.

We are continually expanding our collection with new home, kitchen, and lifestyle essentials designed to support intentional living, thoughtful routines, and a more low-waste home.

Be sure to subscribe to our newsletter or follow us on social media to stay updated on new arrivals.